FAQs

Where do you ship? 

Currently shipping is available to the UK, USA, and Canada. Other destinations may be added in future. 

How long does it take to dispatch my order?

Ready Made Orders: We endeavour to dispatch ready made items within 2-3 working days of purchase.

Please note this will not apply to the dispatch of any Made to Order items or items that require Hallmarking, as they need to be made and/or hallmarked first. Please See below.

Made To Order: We endeavour to get items made as efficiently as possible, and aim to dispatch within 2 weeks. Handmade items can take many hours to create. 

If an item needs to be hallmarked then this can add another week into the process. See the hallmarking page for more information.

Thank you for your understanding. 

What is the delivery service?

We use tracked Royal Mail services to ship within the UK. This will be 24 or 48 hour delivery. 

Royal Mail also handles our international deliveries, and their delivery time can vary but is estimated at  1-2 weeks (this does not account for any customs delays or other service delays in the recipient country).

Do you make custom pieces?

Certain pieces may allow for customisation- see specific product listings for details.

Will my jewellery be hallmarked?

See information on hallmarking here.

Do you have a mailing list?

Yes! Please subscribe to the mailing list for updates and special offers. 

What packaging do you use? 

Your piece(s) will come in a beautiful custom made box with the gorgeous Relic logo embossed on the top. It will be tied up with a lovely recycled sari silk ribbon in a neutral colour.

We are proud to use eco-friendly packaging as much as possible. The jewellery boxes are FSC certified and recyclable (except for the insert). We also use biodegradable and recyclable postal boxes, as well as eco-friendly filling to keep your items safe while being transported. Any cards or paper items included with your order are printed on recycled and recyclable paper. Read more about Sustainability here.